Shipping policy
Shipping Policy
Last updated: July 2026
Fresh to Your Door — How We Ship
Every bag of Monument Coffee is roasted to order, ensuring you receive the freshest coffee possible. Here's everything you need to know about how we get it to you.
Roasting & Dispatch Schedule
We roast a minimum of twice a week. When you place an order, your coffee is roasted on the next available roast day following your order. Once roasted, your order is dispatched the same day via Royal Mail Tracked 24.
This means there may be a short wait of 1–2 days before dispatch — but it's worth it. You're getting coffee at peak freshness, not sitting in a warehouse.
Delivery Timeframes
We ship via Royal Mail Tracked 24, which typically delivers within 1–2 business days from dispatch across the UK.
Please note that delivery timeframes are estimates provided by Royal Mail and are not guaranteed. During busy periods (e.g. Christmas), delays may occur.
Shipping Costs
| Order Value | Shipping Cost |
|---|---|
| Under £25 | £3.76 |
| £25 and over | Free |
Shipping costs are calculated at checkout.
Order Tracking
All orders are sent with Royal Mail Tracked 24, so you'll receive a tracking number once your order has been dispatched. Use this to follow your parcel's journey.
International Shipping
We currently ship to UK addresses only.
Lost or Damaged Parcels
If your order arrives damaged or doesn't arrive at all, please get in touch with us at contact@monumentcoffee.co.uk as soon as possible. We'll work with you to make it right.
Contact Us
Questions about your order? Reach us at contact@monumentcoffee.co.uk and we'll get back to you as soon as we can.